The goal of this project was to streamline and modernize the 1Password sign-in experience by reducing user confusion and friction. Key objectives included eliminating dead ends, consolidating redundant sign-in paths, and replacing the legacy Setup Code with a new secure QR code.
Through iterative design and testing, the interface was simplified to emphasize two clear options: sign in with a QR code or with email and sign-in address. As a result, sign-in routes were reduced from six to three on desktop and to just two on mobile.
While telemetry on native platforms is limited in the pre-authentication state, web telemetry shows strong adoption: 40% of all fresh sign-ins across both B2C and B2B accounts now use the secure QR code.
The original sign-in UI, with as many as six possible routes.
An early iteration focusing on the secure QR code.
Reducing the sign-in routes to three.
The final version. Secure QR code and sign-in form are given roughly equal weight while the web sign-in is deprecated.
Once the QR code is scanned, custom animations on both ends of the exchange inform the user that communication is taking place.
Rather than choose an authentication method, the user is presented with the correct method depending on the sign-in address and email address.
The sign-in form adapts naturally to manual sign-in address entry.
Secure QR code on the web.