1Password’s auto-lock feature is critical to keeping user data secure; but when it locks too often, it can disrupt workflows and create frustration. In response to user feedback, we set out to redesign the auto-lock experience: migrating users to smarter default settings, introducing more intuitive unlock options, and striking a better balance between security and convenience. This case study details how we translated user pain points into meaningful design improvements that enhanced both usability and trust.
The user is encouraged to select a simple preset, but can choose to preview its effects inline or decline the change and keep settings as they are.
An early wireframe attempted to account for both preset selection and individually-configurable settings. This proved too complex. Instead, fine-tuning settings is handled by directing the user to the settings window.
The expanded preview highlights the new features being introduced.
The settings window allows for further customization, and security review can be relaunched at any time.